Refund policy



At Leo Antic, we take great pride in the quality and craftsmanship of every piece we create. If, for any reason, you are not fully satisfied with your purchase, we offer a 30-day return policy from the date you receive your order.


Eligibility

To qualify for a return, the item must be in the same pristine condition as when received — unworn, unused, with original tags attached, and in its original packaging. Proof of purchase or receipt is also required.


How to Initiate a Return

To begin the return process, please contact our customer service team at Info@leoantic.com.
Once your request is reviewed and approved, we will provide you with a return shipping label and detailed instructions for sending your item back.

Please note that returns sent without prior authorization will not be accepted.
All approved returns should be sent to:
Stationsgatan 1D, Vellinge, Sweden

For any questions or concerns regarding returns, our team is always available at Info@leoantic.com.


Damages & Issues

We strive to ensure that every order reaches you in perfect condition. Should your item arrive damaged, defective, or incorrect, please contact us immediately upon delivery. We will carefully review the issue and ensure it is resolved promptly.

 

Exceptions / Non-Returnable Items

Certain items are non-returnable, including:

  • Perishable goods (e.g. food, flowers, plants)

  • Custom or personalized pieces

  • Personal care items (e.g. beauty products)

  • Hazardous materials, flammable liquids, or gases

We also cannot accept returns on sale items or gift cards.
If you are uncertain about the eligibility of your product, please reach out to us before initiating a return.

 

Exchanges

To receive your preferred item as quickly as possible, we recommend completing your return first. Once approved, you may place a new order for the desired product.


European Union 14-Day Cooling-Off Period

For orders shipped within the European Union, you are entitled to a 14-day withdrawal period, during which you may cancel or return your order for any reason.
Items must be unworn, unused, with tags, and in their original packaging, accompanied by proof of purchase.


Refunds

Once we receive and inspect your return, you will be notified of the outcome.
If your return is approved, a refund will be issued automatically to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional processing time.
If more than 15 business days have passed since your refund was approved, please contact us at Info@leoantic.com.