Refund policy
Returns & Refunds
At Leo Antic, we take great pride in the quality and craftsmanship of every piece we create. This policy explains your rights and how returns are handled.
1. Right of Withdrawal (14 days)
You have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason.
To exercise this right, notify us at info@leoantic.com with your order number and the items you wish to return, using the model withdrawal form linked below or any clear written statement. The item must then be sent back within 14 days of your notice.
You may handle the item only as you would in a store, to check its size, fit and quality. If an item is returned worn, washed, altered, damaged, without its original tags, or otherwise handled beyond what is necessary, we may reduce your refund to reflect the loss in value.
Returns requested after the 14-day period will not be accepted, except for faulty items (see section 5).
2. How to Return
- Email info@leoantic.com with your order number and the items you wish to return.
- We will reply with a Return Authorisation number and instructions.
- Pack the item securely, write the Return Authorisation number on the package and send it with a tracked shipping service.
Return address:
Leo Antic, jeppsagård 5, 245 45 Staffanstorp, Sweden
Please always use a tracked shipping method. We are not responsible for returns lost in transit when sent without tracking.
3. Return Shipping Costs
Unless the item is faulty or incorrect, return shipping costs are paid by the customer.
4. Refunds
We inspect every returned item upon arrival. Approved refunds are issued to your original payment method within 14 days of receiving your withdrawal notice. We may withhold the refund until we have received the item or proof that it has been sent, whichever comes first.
The refund includes the original standard delivery cost. Additional costs for express delivery are not refunded.
Your bank or card provider may need a few extra days to process the refund. If you have not received your refund 10 days after our confirmation, please contact us before contacting your bank so that we can resolve it right away.
5. Faulty, Damaged or Incorrect Items
If your item arrives damaged, faulty or incorrect, please contact us at info@leoantic.com as soon as possible, and no later than two months after you notice the issue. Include your order number and photos of the item, the packaging and the shipping label.
Your statutory rights under the Swedish Consumer Sales Act (Konsumentköplagen) apply, including the right to make a complaint within three years of receiving the item. Depending on the case, we will repair, replace or refund the item and cover the return shipping.
6. Non-Returnable Items
- Made-to-order, custom or personalised pieces
- Items with removed or broken hygiene seals, for example underwear, where applicable
7. Exchanges
We do not offer direct exchanges. To get your preferred item as quickly as possible, return the original item and place a new order.
8. Before Opening a Dispute
If there is any problem with your order, please contact us first at info@leoantic.com. We reply within [1–2] business days and almost every issue can be resolved faster directly with us than through your bank.
Charges appear on your statement as [LEO ANTIC].
9. Disputes
If we cannot reach an agreement, you may refer the matter to the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN), arn.se.
Eftersom det bara finns 14 dagar nu kan du inte neka returer av reavaror eller kräva att lapparna sitter kvar. Det du kan göra är att dra av för värdeminskning om plagget är använt, och det täcker avsnitt 1.
